HOMEOWNER'S ASSOCIATION

All residents should be aware that it is strongly advised NOT to contact your neighbors directly about perceived violations. Your Board of Directors has to follow certain protocols when handling complaints and should be allowed to continue with the process until it is concluded. Any and all concerns should be directed to the management office and/or the Board directly and no homeowner should contact another homeowner with complaints. The HOA and the Board of Directors will not be responsible for any incidents resulting from a direct contact for these purposes.

 

If you have a question, concern, or complaint it is advised that you directly contact Alsop during normal usiness hours either by phone at: 904-824-0302, by e-mail at as@alsopcompanies.com, or by mail at: P.O. Box 1389, St. Augustine, FL 32085.

 

Please be aware that in order for the Management Company or the Board to take action on a complaint, the following steps should be followed:

 

1.  Complaints must be in writing. The Board cannot act on verbal complaints because there is too much room for misinterpretation. A written complaint also allows the Board to verify that a complaint is being filed by an actual homeowner and to be sure that all details of the complaint are clear, concise, and understood.

 

2.  Complaints must be filed with the management company. Because we have no formal office and a part time Board, we have hired a management company to provide services during regular business hours. A complaint filed directly to a member of the Board may take extra time waiting for it to be routed to the management office. Written complaints filed directly with the management company allows for the fastest possible response.

 

When a complaint is filed, Alsop sends a reminder letter to the homeowner advising them of the CCR section that applies to their situation and giving them a certain amount of time to cure the condition. If not cured, a violation notice is sent outlining the violation and the potential sanctions, again allowing a certain amount of time to cure the condition. If not cured, a third notice is sent advising that enforcement/sanction actions will be instituted in a set number of days. if the homeowner still fails to cure the condition, the matter is turned over for legal action.

 

Of course this takes time, but that is the nature of things and residents should understand that this is the only course of action available to the BOD. When a resident has a complaint, it is human nature to want to see immediate action, but it is just not legal to go onto a person's property and remove or change anything. The BOD must follow protocol and residents are asked to be patient enough to allow the process to run its course.